Returns & Refund Policy

Return & Refund Policy

We hope you love your purchase, but if you don't, we're happy to process a new order or issue you a refund. You have up to 30 days from the date you've received all your items to return or exchange Connfandy's items by e-mail.

Subjective Reason: If you feel that the clothing do not meet your expectations, please contact our customer service within 30 days from the date you've received all your items. You can request a return. Note: If you do not meet the threshold for free shipping and are charged shipping, this fee is non-refundable because the shipping fee was used to deliver the package.

Objective reasons: If you receive a wrong product that is not the same as the one you ordered, you must provide a photo of the wrong product. After verification, we will send you new product free of charge or refund for you.

We will reissue the original order unconditionally in the following cases: The customer provided clear proof of loss; The post office showed proper delivery, and the customer contacted the local post office several times with no results. There was delivery time and waybill number, but no logistic information. Receive a wrong item or broken item.

Order change / Order cancellation

We accept order cancellation before the product is shipped. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

How to return?

You can click here to request a refund within 30 days after receiving all packages or contact us by email at service@connfandy.com, our customer service team will process your request as soon as possible. All returns must be returned in their original, unworn condition. Once the returned order has been delivered, our customer service center will process the refund for you.

Pack your clothing securely and leave a note with your name, e-mail, order number, and a brief description of the reason for return so Connfandy can examine the products.

Connfandy would regret it if your clothing was lost during shipping. Therefore, it is recommended that you ship your returns using a trackable method. Please send us the tracking number when you send the product to us.

Notes: We do not cover the return fee.

Shipping charges may be refunded in the following situations: wrong or damaged products.

Q&A

Q1: What items are eligible to be returned or exchanged?

A1: To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.
Several types of merchandise are exempt from returns. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or hygiene items, hazardous materials or flammable liquids or gases.

Other non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

Q2: Where will the refund be issued?

A2: Your refund will be issued to the original credit card used for the purchase.

If you haven’t received a refund within 30 days after the approval of refunds. Please contact service@connfandy.com

Email: service@connfandy.com

Business Hours: (Mon - Fri 9:00am - 5:00pm PST)